Splošni pogoji

Please follow the instructions for online purchases and use our services only if you agree with each statement of sale and terms of use.

These terms govern your use of the Website. Please read the terms and conditions carefully and make sure you understand them before you decide to order from the website. Please confirm your agreement to the terms. Before ordering, the system will ask you to agree to the terms of use. If you do not agree, you will not be able to order products on the website.

The general terms and conditions of the online store have been compiled in accordance with the Electronic Commerce and Electronic Signature Act (ZEPEP), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

The General Terms and Conditions define the use of the online store https://www.pannart.com/ (hereinafter the PANNart online store) and the relationship between customers and the PANNart online store service. The operator of the PANNart online store is the association:

Cultural Youth Tourism Association Europa - Europa Művelődési Turisztikai Ifúsági Egyesület (hereinafter KTMD Europa)

Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak

Tax No .: 26334089

registration no .: 4031059000

IBAN SI56 0234 2025 9492 357

Email: hello@pannart.com

phone: 051 36 41 88

VAT is not charged on the basis of paragraph 1 of Article 94 of ZDDV-1 (we are not liable for VAT)

We are not members of any professional chamber or association, in accordance with the law of the fourth paragraph of Article 2. ZVPot.

TERMS USED

A visitor: a natural person who visits the PANNart online store website

Buyer: a natural or legal person who orders (sends an order) a product from the range available on the website through the PANNart online store service

Manager: KTMD Europa, registration number: 4031059000, VAT ID: 26334089

USE

The PANNart online retailer is intended for natural or legal persons. The customer can place an order as a registered user of the PANNart online store service.

MAIN CHARACTERISTICS OF GOODS OR SERVICES

In accordance with the Rules on the Labeling of Materials Used for the Main Components of Footwear Intended for Sale to Consumers (Official Gazette of the Republic of Slovenia.26/2000,96/2003,21/2004, 55/2009 Rules,GZS,NTF) the materials are appropriately marked next to all footwear on the website. The raw material composition of textile goods is described in the Slovenian language, with full name and in the sum of 100%, in accordance with the Decree on the implementation of the Regulation (EU) on textile fiber names (Official Gazette of the Republic of Slovenia no.54/2012,Rules) and Regulation (EU) no.1007/2011 European Parliament and of the Council of 27 September 2011 on textile names).

AVAILABILITY OF INFORMATION

The manager undertakes to always provide the buyer with the following information:

a) company identity (company name and registered office, registry number),
b) contact information enabling the user to communicate quickly and effectively (email, telephone),
c) the essential characteristics of the goods or services (including sales services and guarantees),
d) product availability,
e) the conditions of delivery of the product or the performance of the service (mode, place and time of delivery),
f) prices which are clearly and unambiguously set and clearly show whether the products already include taxes and transport costs
g) the method of payment and delivery,
h) the validity of the offer,
i) the period within which the contract and the conditions for withdrawal can still be withdrawn; in addition, if and how much it costs the buyer to return the product,
j) an explanation of the complaint procedure, including any contact information or customer contact information.

PRICES

All prices are in euros, VAT is not calculated on the basis of paragraph 1 of Article 94 of ZDDV-1 (we are not liable for VAT). Prices do not include postage costs. Prices are valid at the time of placing the order and do not have a predetermined validity. The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Discounts, promotions: additional discounts for items that are already on sale (at a reduced price) are not valid.

Before concluding a contract with the buyer, which is concluded at a distance using electronic means, and the buyer undertakes to pay, we clearly and in a visible form draw attention to the following information:

the main characteristics of the goods or services to the extent appropriate to the medium and the goods or services
the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance
information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance
the duration of the contract, where applicable, and the conditions for withdrawal from a contract concluded for an indefinite period or a contract with automatic renewal
the minimum duration of the consumer's obligations under the contract, if necessary

In the case of a contract concluded for an indefinite period or a contract involving a subscription, the final price shall include the total costs for the accounting period. If such costs are charged at a fixed interest rate, the total price shall also include the total monthly costs. Where the total cost cannot be calculated in advance, the method of calculating the price before the buyer places the order in accordance with ZVPot.

METHODS OF PAYMENT AND PURCHASE PROCEDURE

The provider offers the following payment methods:

with cash on delivery,

by bank transfer

and through PayPal.

The manager issues an invoice to the customer on a durable medium, with a breakdown of costs and instructions on how to withdraw from the purchase and return the products if necessary and possible.

The purchase contract (order) is stored electronically on the provider's server.

By clicking on the "add to cart" button, you add the item to your order list, you can add more products to the cart. You can change the quantity of products by clicking on the (-) or (+) button. When changing quantities, click on the "update cart" button. After reviewing the order, click on the "Continue to checkout" button. Fill in and check your information, then select the payment method and confirm your agreement with the terms of business. By clicking on the "buy now" button, you place an order that can no longer be changed. You will receive an automatically generated order printout at your specified email address.

In the case of payment via PayPal, check the "PayPal" option and indicate that you agree to the terms of business. Then click "Continue to Paypal", here you will be redirected to the PayPal website, then choose the method of payment a) with Paypal (PayPal Check out) or payment b) by credit card - without Paypal account (Check Out). Then follow the on-screen instructions. All entered data is encrypted and your data is not available to us. After a successful transaction, you will receive an order confirmation and an invoice by e-mail.

WARRANTY

Items are warranted if stated on the warranty card or invoice. The guarantee is valid according to the instructions on the warranty card and when submitting the invoice. Warranty periods are indicated on the warranty card or invoice.

Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the customer can contact the manager, who will provide up-to-date information.

ACTUAL ERROR

The buyer can file a complaint due to a material error in accordance with ZVPot for all purchased products, regardless of the warranty conditions of each product. The consumer may complain about the material defect to the seller within 2 months from the discovery of the material defect, or within 2 years from the receipt of the goods.

In the event of a material defect, the buyer may request the following: rectification of the defect, refund of the amount paid in proportion to the defect, replacement of the goods or refund of the amount paid.

When exercising the rights arising from a material error, the customer must describe the error in more detail to the manager in the error notification and allow the manager to inspect the product. Where the defect is not disputed, the manager must comply with the customer's request as soon as possible, but no later than within 8 days. In the event that there is a dispute about the error, the buyer administrator must submit a written response within 8 days.

The error is real when:

The thing does not have the properties necessary for its normal use or for marketing
The thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him
The matter does not have the properties and qualities that were explicitly or tacitly agreed or prescribed
The thing the seller handed over the thing that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification

To claim a material error, please let us know at hello@pannart.com

CONDITIONS, DEADLINES FOR WITHDRAWAL OF THE CONTRACT

In the case of distance or off-premises contracts, the customer has the right to notify the PANNart store within 14 days of withdrawing from the contract, without stating the reasons in accordance with Article 43.č-ZVPot. In this case, the buyer can only be charged the cost of returning the goods (in accordance with 43.d ZVPot). The form and content of the form with information regarding the exercise of the right to withdraw from a contract concluded at a distance or off-premises shall be prescribed by the Minister responsible for the economy. Upon withdrawal from the agreement, the buyer fills in the forms from the Annex I and II Rules on forms relating to the exercise of the right of withdrawal from a distance or off-premises contract (Ur.l. RS no. 43/2014).

PRODUCT RETURN

In accordance with the provisions 43.č. Article of the Consumer Protection Act (ZvPot) the consumer has the right to notify the company within fourteen (14) days of receipt of the goods to withdraw from the contract to the contact email address hello@pannart.com, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time.

The only cost to the consumer in connection with the cancellation of the contract is the direct cost of returning the goods. He must return the latter within 30 days of the notice of resignation. Products must be unused, undamaged and in their original packaging. The Bidder is not obliged to accept ransomware or consignments that do not meet the provider's general terms and conditions. A copy of the invoice must be enclosed upon the return.

Address for the return of goods to the seller: Cultural Tourist Youth Association Europa - Europa Művelődési Turisztikai Ifúsági Egyesület (hereinafter KTMD Europa). Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak

DELIVERY

The manager will deliver the goods or services within the agreed time, all products that are not otherwise marked are available within 10 days. We reserve the right to delay delivery in justified emergencies.

If the customer wishes, he can choose the fast delivery method with an additional payment according to the valid price list of the postal service provider.
The delivery price is calculated before the end of the purchase according to the valid price list of the postal service provider.

PROTECTION OF PERSONAL DATA

The purpose of the privacy policy is to acquaint customers, potential buyers or visitors to websites owned by KTMD Europa, with the purposes and basis of personal data processing by KTMD Europa, Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak, Slovenia (hereinafter: PANNart / bidder).

At KTMD Europa, we value your privacy, so we always protect your information carefully.

This privacy policy is subject to change or amendment at any time without notice or notice. By using the provider's website after the change or amendment, the individual confirms that he agrees with the changes and amendments.

By using the website, the user confirms that he accepts and agrees with the entire content of this privacy policy, insofar as no additional forms of consent are required for individual cases.

Our activities are in accordance with European legislation (Regulation (EU) 2016/697 on the protection of individuals with regard to the processing of personal data and on the flow of such data) (General Data Protection Regulation or GDPR) and Council of Europe conventions (ETS No. 108, ETS no. 181, ETS No. 185, ETS No. 189)) and national legislation of the Republic of Slovenia (Personal Data Protection Act (ZVOP-1, Ur. L. RS, No. 94/07), Electronic Commerce on the Market Act (ZEPT , Official Gazette of the Republic of Slovenia, No. 96/09 and 19/15), etc.).

As we are aware that your privacy and familiarity with the processes of processing your personal data means a lot to you, we also invite you to read more about individual segments of personal data protection in the guidelines of the Information Commissioner, who acts as a competent state body personal data protection framework.

PERSONAL DATA

Personal data is information that identifies you as an individual: your name, surname, e-mail or ordinary address, etc.

For business purposes, KTMD Europa collects the following user data:

name and surname,
address and place of residence,
email address,
contact telephone number,
and other information you enter on the relevant forms on the website.

By registering and / or placing an order on the website, you expressly agree that PANNart.shop may obtain the obtained personal data (name and surname, address of residence, e-mail address and any other data you have provided to the provider for the purposes of fulfilling the contract). buyer), except for the purposes of negotiating a contract or for fulfilling a contract - the order (as specified in Article 10 of the current Personal Data Protection Act), also used for the purposes of direct marketing through all advertising channels used by the provider (notification by phone and SMS, print media, unaddressed and addressed direct mail, e-mail, etc.), and for the purposes of direct marketing-related statistical and market analysis, marketing profiling and segmentation. In this way, we will make sure that you are properly informed about our current offers at all times, and at the same time you will only be informed about the product offers that best suit your wishes.

As a customer, you must also explicitly give your consent for direct marketing via e-mail hello@pannart.com when registering and / or placing an order on the website marked "Join!". Otherwise, the buyer will not receive direct marketing via e-mail, nor will he be duly informed about the provider's online campaigns.

To revoke the consent for direct marketing via e-mail, arrange:

by sending a return e-mail in response to a specific e-mail received by the provider each time direct marketing is carried out, and / or;
by filling in the online form, the link to which is stated in each e-mail received by the provider during the direct marketing.
the possibility of revoking consent to conduct direct marketing via e-mail will be notified to each e-mail accordingly.

The provider will take into account your request for cancellation and consistently arrange the withdrawal of consent for the purpose of direct marketing through the respective or all advertising channels within 15 days at the latest and will notify you in writing or in another agreed manner within the next five days. You do not suffer any costs in doing so. The provider also guarantees you all other rights in accordance with the applicable legislation, which is defined below.

The provider does not collect or process your personal data, except when you allow it or. agree to it, ie. when ordering products or services, when you subscribe to receive e-news, participate in a prize draw, etc., or when there is a legal basis for the collection of personal data or the provider has a legitimate interest in processing.

The provider collects and processes your personal data on the following legal bases:

law and contractual relations,
the consent of the individual,
legitimate interest.

Processing by law and contractual relations

In the event that the provision of personal data is a contractual obligation, an obligation necessary for the conclusion and performance of a contract with a provider, or a legal obligation, you must provide personal data; in the event that you do not provide personal data, you cannot enter into a contract with the provider, nor can the provider perform services or supply products under the contract, as it does not have the necessary data to perform the contract.

Purpose of processing

Conclusion and implementation of the contract

Detailed explanation:

Conclusion and implementation of the contract concluded with the provider, including the provider's fulfillment of your orders (supply of products and provision of services), communication with you, verification of your payments and fulfillment of other obligations of the provider and / or your obligations. point (f) of Article 6 (1) of the GDPR).

Direct notification of customers about special offers, discounts and other content via e-mail or SMS

Detailed explanation:

In the KTMD Europa association, on the basis of the ZEKom-1 Act (Electronic Communications Act of the Republic of Slovenia, implemented on the basis of Directive 2002/58 / EC of the European Parliament and of the Council of 12 July 2002) we inform our customers about our products, services and content. The customer may at any time request the termination of such communication and processing of personal data. The customer can terminate such communication at any time via the unsubscribe link in the received messages, or by a written request to the e-mail address hello@pannart.com.

Processing on the basis of a legitimate interest

The provider may also process data on the basis of a legitimate interest pursued by the provider, except when such interests are outweighed by the interests or fundamental rights and freedoms of the data subject, which require the protection of personal data. In the case of the use of a legitimate interest, the provider always carries out an assessment in accordance with the General Data Protection Regulation.

Purpose of processing

General statistical processing of data on customers and their orders and potential customers (contacts) for the purposes of internal analysis of sales, repurchases, aggregate customer behavior, advertising optimization and business optimization.

Detailed explanation:

At KTMD Europa, we perform general statistical processing of data on customers and their orders and potential customers (contacts), based on which we perform internal analyzes of sales, repurchases and aggregate customer behavior, and monitor and optimize our business efficiency and optimize our advertising, e.g. :

we monitor sales through our sales channels (internet),
we monitor how many customers make repeat purchases, how quickly and in what value,
we monitor general sales statistics, such as the average value of the cart, the number of products on order and the like,
we monitor responses to e-mails, SMS messages, telephone calls and various advertising messages (online ads) and on this basis we optimize our advertising (we decide what, where, to whom and how to advertise).

This type of statistical monitoring enables us to optimize business and advertising in general, and on the basis of this also to offer users affordable products and services.

Access to your past orders and other data to the KTMD Europe representative in order to provide better service and better offers

Detailed explanation:

Upon your call to KTMD Europa (or our outgoing call to you) or in case of your visit (if and when you identify yourself), the agent has access to your recorded personal data and purchase history, which will allow you to offer you a better service and more tailored offerings.

If you do not wish to do so, you may terminate this type of data processing at any time or by making a written request to the email address hello@pannart.com.

Processing of data on uncollected distance orders in order to prevent fraud

Detailed explanation:

At KTMD Europa, based on our legitimate interest, we process data on sent and uncollected distance orders, in order to determine whether and which customers disproportionately order products with payment upon receipt and then do not accept these products, which causes us business damage, which we want to prevent.

Once we identify such customers, we prevent them from ordering products in the online store with payment upon receipt, but they are still allowed to order products with other payment methods.

Automatic email communication with the user based on his or. its start of the online buying process

Detailed explanation:

At KTMD Europa, based on its legitimate interest, we occasionally send emails related to their unfinished purchase to potential buyers who have added selected products to the shopping cart but have not completed the purchase, with the aim of attempting to complete the purchase or providing assistance and information. .

If you do not want this, you can stop this type of data processing at any time or by writing a request to the email address hello@pannart.com

Basic personalized communication (via email, SMS, phone calls, mail, notifications via browser, information on the website, social networks) with customized discounts, offers and content

Detailed explanation:

As part of the basic customized communication (via email, SMS, phone calls, mail, browser notifications, information on the website, social networks) we try to present you relevant offers, discounts and other content that may be of interest to you based on your past interactions with name.

We use the following information for this:

demographic data (gender, age, address),
history of your purchases (purchased products, time of purchase, number of purchases),
easily address behavior on the pannart.com website (viewing individual products or content that may trigger the sending of customized messages), without using this information to create user profiles,
your responses (opening a message, clicking on a link, purchasing) to the various messages we send you.

We do not use any semi-automatic or automatic profiling, but only select the appropriate sets of recipients for individual messages. In doing so, we never focus on individual data, but perform aggregate processing of larger groups.

Based on this information, it may then depend on which messages you receive from us:

which products and contents we will present to you so that they will be of maximum interest to you,
what offers you will receive (customers with a larger number or frequency of purchases at PANNart get better offers),
how often we will send you messages and through which communication channels.
The customer may terminate such communication at any time via the unsubscribe link in received messages, or by a written request to the email address hello@pannart.com
Using the Facebook advertising tool Facebook Custom Audiences

Detailed explanation:

At KTMD Europa, based on our legitimate interest in online advertising, we also use the Facebook Custom Audiences service, either as part of the implementation of basic personalized communication based on our legitimate interest or as part of the obtained consent to communicate with customized offers and content based on the user's profile.

This service works as follows:

we upload your email address, which we obtained from you during your purchase or your voluntary entry, to Facebook,
facebook compares your email address with its user base and determines if you are a Facebook user
if you are not a Facebook user, then nothing happens to your email address and Facebook does not perform any activities with it,
however, if you are a Facebook user, Facebook will add you to the newly created list of personalized audiences, which will only and explicitly allow us to show personalized ads to this group of users on Facebook,
based on this, we can show you more targeted and personalized ads on Facebook and, above all, additional discounts.

You can terminate this from our site at any time or by writing a request to the email address hello@pannart.com.

Processing based on your consent

The provider collects and processes (uses) your personal data also for the following purposes, when you give your consent:

ensuring that you access and use your online account with the provider and the provider's online store and for technical reasons of administration on the provider's website,
ensuring that you can access the specific information available to you on the provider's website and on your online account / profile provided by the provider,
sending commercial offers and other content via e-mail, SMS messages, regular mail or telephone calls and social networks (Facebook, Instagram) when there is no other basis for this and you have agreed to it,
any other purposes for which you specifically agree to cooperate with the provider.

CONTRACTUAL PROCESSING OF PERSONAL DATA

As an individual, you are aware of and agree that the provider may entrust individual tasks related to your data to other persons (contractual processors). Contractual processors may process confidential data exclusively on behalf of the provider, within the limits of the provider's authorization (in a written contract or other legal act) and in accordance with the purposes defined in this privacy policy.

The contractual processors with which the provider cooperates are:

Accounting Service; law firms and other providers of legal advice,
data processing and analytics providers,
IT system maintainers,
e-mail providers,
payment system providers,
providers of customer relationship management systems,
online advertising solution providers.
The provider will not pass on your personal data to unauthorized third parties.

Contractual processors may only process personal data in accordance with the controller's instructions and may not use personal data to pursue any of their own interests.

The controller and users do not export personal data to third countries.

PERSONAL DATA STORAGE

The provider will keep your personal data only as long as it is necessary to achieve the purpose for which the personal data was collected and further processed. Those personal data that the provider processes on the basis of the law are kept by the provider for the period prescribed by law. The personal data that the provider processes due to the performance of the contractual relationship with the individual, the provider keeps for the period necessary for the execution of the contract and 5 years after its termination, except in cases where there is a dispute between you and the provider ; in such a case, the provider shall keep the data for 5 years after the court or arbitration decision or settlement has become final or, if there has been no litigation, for 5 years from the date of the amicable settlement of the dispute.

Those personal data that the provider processes on the basis of the personal consent of the individual or a legitimate interest, the provider keeps permanently, until the revocation of this consent by the individual or. requests to interrupt processing. The provider deletes such data before the cancellation only when the purpose of personal data processing has already been achieved or if so provided by law.

After the retention period, the controller deletes personal data efficiently and permanently, so that it can no longer be linked to a specific individual.

FREEDOM OF CHOICE

The information you provide about yourself is controlled by you. If you choose not to provide your information to the provider, then you will not be able to access certain sites or functions on the website. Individuals wishing to unsubscribe from the e-newsletter should notify us at hello@pannart.com. If your personal information changes (postal code, e-mail address, physical address, telephone number), please notify us of the changes at hello@pannart.com.

Cookies are inconspicuous files that are temporarily stored on your hard drive and allow the provider to recognize your computer the next time you visit the website. The provider uses cookies only to collect information concerning the use of the website and to optimize its online advertising activities.

Advertising cookies monitor an individual's use of the provider's website, unless the individual agrees to the use of cookies on the site.

SECURITY

All information provided is protected from intrusion by third parties, which ensures you a worry-free and uninterrupted business with the provider. The protection of the personal data of our users is an important concern of our company. The privacy policy deals with the handling of information that the provider receives about you when you visit and use our website or when you perform other activities on the website (registration and / or purchase of the product). The provider makes great efforts to ensure the security of personal data. Your data is protected at all times from loss, destruction, falsification, manipulation and unauthorized access or unauthorized discovery. The protection provider provides various measures and information mechanisms that ensure the smooth operation of the website and the security of data transmission on it.

Minors

The provider strongly recommends all parents and guardians to teach their children and caregivers the safe and responsible handling of personal information online. Minors should not transfer any personal information to the Website without the permission of their parents or guardians. The provider will never knowingly collect personal data from persons who would be aware that they are minors.

INDIVIDUAL RIGHTS REGARDING DATA PROCESSING - Here

STORING THE ORDER

Submitted electronic order or. the concluded purchase contract is stored at the company's headquarters. At the request of the consumer, he receives a copy of the order by e-mail or. to the physical address specified in the order. The request can be submitted to our e-mail address trgovina@pannart.shop or in writing to the company's headquarters.

Communication

To send newsletters, we use the Mailchimp platform of the American provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA, where the following data is stored: e-mail and name and surname. This information is stored with Mailchimp on its servers in the USA so that we can send newsletters.
We have concluded a contract with the Rocket Science Group on the processing of personal data, in which the latter undertakes to respect EU law in the field of personal data protection. Rocket Science Group is registered for the EU-US Privacy Shield regarding international data transfers.
Mailchimp privacy policy is available here.
The use of Mailchimp is based on Article 6 (1) (f) of the GDPR. We have a legitimate interest in selecting technology providers that offer tools to help us optimize our business.

Complaints and disputes

The provider complies with the applicable legislation on consumer protection under the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS). The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via email hello@pannart.com. The appeal procedure is confidential.

We do not recognize any IRPS provider (out-of-court settlement of consumer disputes) as competent for resolving consumer disputes, in accordance with the ZIsRPS law (first and third paragraphs of Article 32 ZLsRPS)

In accordance with the ZIsRPS law (the fourth paragraph of Article 32 of the ZIsRPS) we publish an electronic link to the platform for online resolution of consumer disputes SRPS

The provider is aware that an essential feature of a consumer dispute, at least as far as court settlement is concerned, is its disproportionate effect on the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle to the consumer from bringing a dispute to court. Therefore, the provider shall use its best endeavors to resolve any disputes by mutual agreement.

Personal data manager and contact information

This policy applies to the processing and use of any personal data carried out by the Europa - Europa Cultural Tourist Youth Association Művelődési Turisztikai Ifúsági Egyesület Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak (controller) or carried out on behalf of the controller.

Manager information:
Cultural Tourism Youth Association Europe - Europe Művelődési Turisztikai Ifúsági Egyesület

Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak

Tax No .: 26334089

registration no .: 4031059000

Email: hello@pannart.com

phone: 051 36 41 88

Legal bases for the processing of personal data

We may process your personal information on the following legal bases:
- where necessary to fulfill our legal obligations (eg invoicing for goods purchased);
- where the processing of your personal data is necessary to conclude and fulfill the contract you have concluded with us or because you have requested an offer from us;
- where you have consented to the processing of your personal data for a particular purpose of processing, and you always have the right to withdraw that consent;
- where we have a legitimate interest in the processing of your personal information (when we send you an email in the event that you have left the shopping cart on our site without completing the purchase).

Purposes of the processing of personal data

We may use your personal information for one or more of the following purposes:
- communicating with you regarding the provision of our services and responding to your requests;
- conclusion of the contract and fulfillment of obligations arising from the concluded contract;
- marketing communication (sending emails and SMS);
- to enforce any legal claim and to resolve disputes;
- for statistical analyzes of the sale of our goods and the use of our websites;

How long we keep your personal information and what happens to it afterwards

We retain basic personal information for as long as you have the status of our registered user on our site.

We hold personal information that we process based on your consent or permanently. until your consent is revoked.

Invoices are kept for 10 years from the date of issue.

We retain the information required to conclude and fulfill the contract between you and us for 5 years from the completion of the contract (delivery of goods).

After the expiry of the retention period, personal data is effectively deleted or anonymised, which means that we process it in such a way that it can no longer be linked to or attributed to you.

Volunteering to provide information and consequences of referral

The provision of personal data is voluntary. You are not obliged to provide personal information to us, but if you do not provide it, you cannot conclude a contract with us (since we need it to deliver the order). We will provide you with any information such that their disclosure causes the aforementioned consequences whenever we obtain personal information from you.

Who has access to your personal information

We do not share or make your personal information available to third parties (other than those who have a written contract with us that perform certain data processing tasks and are required to comply with the laws regarding the processing and protection of personal data (these contracts The contractual processors to whom we provide personal information are:
- marketing service providers;
- email providers;

Contractors may process personal data only within our instructions and may not process personal data for their own purposes. They and their employees are committed to protecting the confidentiality of your personal information.

Contractors do not transfer personal data to third countries (outside the Member States of the European Economic Area - ie EU Member States, Iceland, Norway and Liechtenstein).

The exercise of rights

You can address your request regarding the exercise of your rights regarding personal information in writing to any of the contacts listed at the top of this document under Personal Data Manager and Contact Information.

You can read the cookie policy here.

Any changes to our privacy policy will be posted on this site.

Updated: 3.6.2020.

Please follow the instructions for online purchases and use our services only if you agree with each statement of sale and terms of use.

Cultural Youth Tourism Association Europa - Europa Művelődési Turisztikai Ifúsági Egyesület (hereinafter KTMD Europa)

Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak

Tax No .: 26334089

registration no .: 4031059000

IBAN SI56 0234 2025 9492 357

Email: hello@pannart.com

phone: 051 36 41 88

VAT is not charged on the basis of paragraph 1 of Article 94 of ZDDV-1 (we are not liable for VAT)

We are not members of any professional chamber or association, in accordance with the law of the fourth paragraph of Article 2. ZVPot.

TERMS USED

A visitor: a natural person who visits the PANNart online store website

Buyer: a natural or legal person who orders (sends an order) a product from the range available on the website through the PANNart online store service

Manager: KTMD Europa, registration number: 4031059000, VAT ID: 26334089

USE

The PANNart online retailer is intended for natural or legal persons. The customer can place an order as a registered user of the PANNart online store service.

MAIN CHARACTERISTICS OF GOODS OR SERVICES

AVAILABILITY OF INFORMATION

The manager undertakes to always provide the buyer with the following information:

a) company identity (company name and registered office, registry number),
b) contact information enabling the user to communicate quickly and effectively (email, telephone),
c) the essential characteristics of the goods or services (including sales services and guarantees),
d) product availability,
e) the conditions of delivery of the product or the performance of the service (mode, place and time of delivery),
f) prices which are clearly and unambiguously set and clearly show whether the products already include taxes and transport costs
g) the method of payment and delivery,
h) the validity of the offer,
i) the period within which the contract and the conditions for withdrawal can still be withdrawn; in addition, if and how much it costs the buyer to return the product,
j) an explanation of the complaint procedure, including any contact information or customer contact information.

PRICES

Discounts, promotions: additional discounts for items that are already on sale (at a reduced price) are not valid.

the main characteristics of the goods or services to the extent appropriate to the medium and the goods or services
the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance
information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance
the duration of the contract, where applicable, and the conditions for withdrawal from a contract concluded for an indefinite period or a contract with automatic renewal
the minimum duration of the consumer's obligations under the contract, if necessary

METHODS OF PAYMENT AND PURCHASE PROCEDURE

The provider offers the following payment methods:

with cash on delivery,

by bank transfer

and through PayPal.

The manager issues an invoice to the customer on a durable medium, with a breakdown of costs and instructions on how to withdraw from the purchase and return the products if necessary and possible.

The purchase contract (order) is stored electronically on the provider's server.

WARRANTY

ACTUAL ERROR

The error is real when:

The thing does not have the properties necessary for its normal use or for marketing
The thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him
The matter does not have the properties and qualities that were explicitly or tacitly agreed or prescribed
The thing the seller handed over the thing that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification

To claim a material error, please let us know at hello@pannart.com

CONDITIONS, DEADLINES FOR WITHDRAWAL OF THE CONTRACT

PRODUCT RETURN

DELIVERY

PROTECTION OF PERSONAL DATA

At KTMD Europa, we value your privacy, so we always protect your information carefully.

By using the website, the user confirms that he accepts and agrees with the entire content of this privacy policy, insofar as no additional forms of consent are required for individual cases.

PERSONAL DATA

Personal data is information that identifies you as an individual: your name, surname, e-mail or ordinary address, etc.

For business purposes, KTMD Europa collects the following user data:

name and surname,
address and place of residence,
email address,
contact telephone number,
and other information you enter on the relevant forms on the website.

To revoke the consent for direct marketing via e-mail, arrange:

by sending a return e-mail in response to a specific e-mail received by the provider each time direct marketing is carried out, and / or;
by filling in the online form, the link to which is stated in each e-mail received by the provider during the direct marketing.
the possibility of revoking consent to conduct direct marketing via e-mail will be notified to each e-mail accordingly.

The provider collects and processes your personal data on the following legal bases:

law and contractual relations,
the consent of the individual,
legitimate interest.

Processing by law and contractual relations

Purpose of processing

Conclusion and implementation of the contract

Detailed explanation:

Direct notification of customers about special offers, discounts and other content via e-mail or SMS

Detailed explanation:

Processing on the basis of a legitimate interest

Purpose of processing

General statistical processing of data on customers and their orders and potential customers (contacts) for the purposes of internal analysis of sales, repurchases, aggregate customer behavior, advertising optimization and business optimization.

Detailed explanation:

we monitor sales through our sales channels (internet),
we monitor how many customers make repeat purchases, how quickly and in what value,
we monitor general sales statistics, such as the average value of the cart, the number of products on order and the like,
we monitor responses to e-mails, SMS messages, telephone calls and various advertising messages (online ads) and on this basis we optimize our advertising (we decide what, where, to whom and how to advertise).

This type of statistical monitoring enables us to optimize business and advertising in general, and on the basis of this also to offer users affordable products and services.

Access to your past orders and other data to the KTMD Europe representative in order to provide better service and better offers

Detailed explanation:

If you do not wish to do so, you may terminate this type of data processing at any time or by making a written request to the email address hello@pannart.com.

Processing of data on uncollected distance orders in order to prevent fraud

Detailed explanation:

Once we identify such customers, we prevent them from ordering products in the online store with payment upon receipt, but they are still allowed to order products with other payment methods.

Automatic email communication with the user based on his or. its start of the online buying process

Detailed explanation:

If you do not want this, you can stop this type of data processing at any time or by writing a request to the email address hello@pannart.com

Basic personalized communication (via email, SMS, phone calls, mail, notifications via browser, information on the website, social networks) with customized discounts, offers and content

Detailed explanation:

We use the following information for this:

demographic data (gender, age, address),
history of your purchases (purchased products, time of purchase, number of purchases),
easily address behavior on the pannart.com website (viewing individual products or content that may trigger the sending of customized messages), without using this information to create user profiles,
your responses (opening a message, clicking on a link, purchasing) to the various messages we send you.

Based on this information, it may then depend on which messages you receive from us:

which products and contents we will present to you so that they will be of maximum interest to you,
what offers you will receive (customers with a larger number or frequency of purchases at PANNart get better offers),
how often we will send you messages and through which communication channels.
The customer may terminate such communication at any time via the unsubscribe link in received messages, or by a written request to the email address hello@pannart.com
Using the Facebook advertising tool Facebook Custom Audiences

Detailed explanation:

This service works as follows:

we upload your email address, which we obtained from you during your purchase or your voluntary entry, to Facebook,
facebook compares your email address with its user base and determines if you are a Facebook user
if you are not a Facebook user, then nothing happens to your email address and Facebook does not perform any activities with it,
however, if you are a Facebook user, Facebook will add you to the newly created list of personalized audiences, which will only and explicitly allow us to show personalized ads to this group of users on Facebook,
based on this, we can show you more targeted and personalized ads on Facebook and, above all, additional discounts.

You can terminate this from our site at any time or by writing a request to the email address hello@pannart.com.

Processing based on your consent

The provider collects and processes (uses) your personal data also for the following purposes, when you give your consent:

ensuring that you access and use your online account with the provider and the provider's online store and for technical reasons of administration on the provider's website,
ensuring that you can access the specific information available to you on the provider's website and on your online account / profile provided by the provider,
sending commercial offers and other content via e-mail, SMS messages, regular mail or telephone calls and social networks (Facebook, Instagram) when there is no other basis for this and you have agreed to it,
any other purposes for which you specifically agree to cooperate with the provider.

CONTRACTUAL PROCESSING OF PERSONAL DATA

The contractual processors with which the provider cooperates are:

Accounting Service; law firms and other providers of legal advice,
data processing and analytics providers,
IT system maintainers,
e-mail providers,
payment system providers,
providers of customer relationship management systems,
online advertising solution providers.
The provider will not pass on your personal data to unauthorized third parties.

Contractual processors may only process personal data in accordance with the controller's instructions and may not use personal data to pursue any of their own interests.

The controller and users do not export personal data to third countries.

PERSONAL DATA STORAGE

After the retention period, the controller deletes personal data efficiently and permanently, so that it can no longer be linked to a specific individual.

FREEDOM OF CHOICE

Advertising cookies monitor an individual's use of the provider's website, unless the individual agrees to the use of cookies on the site.

SECURITY

Minors

INDIVIDUAL RIGHTS REGARDING DATA PROCESSING - Here

STORING THE ORDER

Communication

Complaints and disputes

In accordance with the ZIsRPS law (the fourth paragraph of Article 32 of the ZIsRPS) we publish an electronic link to the platform for online resolution of consumer disputes SRPS

Personal data manager and contact information

Manager information:
Cultural Tourism Youth Association Europe - Europe Művelődési Turisztikai Ifúsági Egyesület

Dobrovnik 107, DOBROVNIK - DOBRONAK, 9223 Dobrovnik - Dobronak

Tax No .: 26334089

registration no .: 4031059000

Email: hello@pannart.com

phone: 051 36 41 88

Legal bases for the processing of personal data

Purposes of the processing of personal data

How long we keep your personal information and what happens to it afterwards

We retain basic personal information for as long as you have the status of our registered user on our site.

We hold personal information that we process based on your consent or permanently. until your consent is revoked.

Invoices are kept for 10 years from the date of issue.

We retain the information required to conclude and fulfill the contract between you and us for 5 years from the completion of the contract (delivery of goods).

After the expiry of the retention period, personal data is effectively deleted or anonymised, which means that we process it in such a way that it can no longer be linked to or attributed to you.

Volunteering to provide information and consequences of referral

Who has access to your personal information

Contractors do not transfer personal data to third countries (outside the Member States of the European Economic Area - ie EU Member States, Iceland, Norway and Liechtenstein).

The exercise of rights

You can read the cookie policy here.

Any changes to our privacy policy will be posted on this site.

Updated: 3.6.2020.